TELL me, what’s the critical factor that will significantly impact the job excellence an employee can deliver.
Technical skill ?
Intelligence ?
Academical background ?
Yes, but that’s not the most important factor.

In the office, there are some other skills that we need to have in order to allow us deliver superior job performance.
More than technical skill, intelligence or academic training, it is our attitude towards our job, our work ethos, our interpersonal skill that will have more impact to the job result. Someone with positive thinking, a person that’s not easy to give up, an employee that always ready to face a new challenge, glad to see transformation, a person with good communication skill, self control, good leadership capability will at the end of the day deliver a better result comparing to someone that’s excellent in technical skill only. Those kind of skills are categorized as 'soft skill'.
Soft skill is important. It can make a difference. Many times it's even become the key success factor.
Knowing this, let’s develop ourselves to be someone that’s occupied with excellent soft skill on top of the technical skill and academic training – and see what the impact to the job performance will be. (*)
(picture taken from www.rightstep.co.in)